Shipping & Delivery Policy
Last Updated: October 2026 | Covers All Electronic & Digital Deliverables
Trade Name: ELEVATEX NOW BUSINESS SERVICE
Constitution of Business: Proprietorship
Proprietor: MUHAMMED SHABEEB M
GSTIN: 32AUIPM1506B1ZC
Authorized Payment Gateway: Razorpay
Corporate Office: T1, F1, HiLite Business Park, Kozhikode (Calicut), Kerala â 673014, India
Registered Office: No 15/83B, Kozhisseri Building, Madu Road, Pallippadi, Mannarmala, Vettathur, Malappuram, Kerala â 679325, India
Delivery Support Email: askme@elevatexnow.com | Phone: +91 85900 70711
This Shipping and Delivery Policy outlines the electronic fulfillment, turnaround schedules, and handover procedures for all services and digital goods purchased through ELEVATEX NOW BUSINESS SERVICE ("ElevateX Now").
đĻ Electronic / Digital Fulfillment Notice
ElevateX Now Business Service provides purely digital engineering services, software applications, marketing management, and corporate advisory solutions. We do not sell or ship physical consumer goods. Accordingly, no physical shipping via courier or postal parcel is required or conducted. All deliverables are dispatched electronically via secure digital infrastructure.
1. Delivery Methods & Channels
All digital products, bespoke software code, assets, and service documentation are delivered securely through the following authorized channels:
- Source Code & Repositories: Private GitHub or GitLab repository invitations, transferring full repository administration upon milestone sign-off.
- Cloud Deployments: Direct deployment to client-owned cloud environments (AWS, Google Cloud, Microsoft Azure, Vercel, Supabase, or Docker containers).
- Mobile App Builds: Apple TestFlight internal testing tracks for iOS and Google Play Console Internal / Closed Testing tracks for Android.
- Official Certificates & Legal Documents: Digitally signed PDF documents, MCA incorporation certificates, GST registration certificates, and Trademark Registry filing challans dispatched via encrypted email to the client's registered email address.
- Design Assets: Collaborative Figma links, vector SVGs, and high-resolution brand asset bundles delivered via secure cloud drives.
- Invoices & Receipts: Official GST-compliant tax invoices sent automatically via email upon payment confirmation.
2. Estimated Delivery Timelines by Service
| Service Category | Delivery Mode | Standard Delivery Timeline |
|---|---|---|
| Payment Invoices & Onboarding | Automated Email Dispatch | Instant to within 2 hours of payment |
| Technical Scoping & Architecture Plan | PDF Blueprint & Video Walkthrough | 2 to 4 business days |
| UI/UX Wireframes & Design Prototypes | Figma Interactive Prototype | 5 to 10 business days |
| Custom Web Platform / MVP Development | Staging URL & GitHub Repo | 2 to 6 weeks (based on scope) |
| Mobile App Engineering (iOS & Android) | Apple TestFlight & Google Play Beta | 4 to 12 weeks (milestone-based) |
| Digital Marketing & Ad Setup | Ad Account Dashboard & Tracking CAPI | 3 to 7 business days |
| Startup Registration (Pvt Ltd / LLP / OPC) | MCA Certificate of Incorporation (PDF) | 7 to 14 business days (subject to MCA approvals) |
| Trademark Search & TM Application Filing | TM Application Form & Official Challan | 24 to 48 hours following document verification |
3. Shipping / Delivery Charges
Since all deliverables are transmitted digitally via internet protocols, there are no shipping or courier fees applicable to any transaction on elevatexnow.com. All pricing displayed or quoted is inclusive of digital delivery costs.
4. Confirmation & Proof of Delivery
Delivery of a digital service or software milestone is deemed formally complete when any of the following verifiable events occur:
- The delivery of Git commit pushes or repository ownership transfer to the client's designated GitHub/GitLab account.
- The transmission of staging server access links or production deployment logs.
- The successful distribution of an Apple TestFlight build or Google Play Store internal track release.
- The email delivery of government-issued registration certificates, challans, or analytical marketing performance reports to the client's documented email.
5. Delays & Exceptional Circumstances
While ElevateX Now strives to meet all milestone delivery dates punctually, delivery timelines may occasionally be influenced by:
- Delays in client approval of wireframes, third-party API credentials, or KYC identity verification documents.
- Government portal downtimes or unexpected processing backlogs at the Ministry of Corporate Affairs (MCA) or Trade Marks Registry.
- App Store / Google Play Store editorial review review periods (typically 24 to 72 hours, managed by Apple and Google).
In any such event, our project management team will inform the client in writing within 24 hours of identifying the delay and provide a revised estimated completion schedule.
6. Delivery Support & Assistance
If you have not received your digital invoice, project kickoff email, or scheduled milestone deliverable within the timeframe specified in your Statement of Work, please contact our delivery coordination desk:
ELEVATEX NOW BUSINESS SERVICE
Corporate Office: T1, F1, HiLite Business Park, Kozhikode (Calicut), Kerala â 673014, India
Registered Office: No 15/83B, Kozhisseri Building, Madu Road, Pallippadi, Mannarmala, Vettathur, Malappuram, Kerala â 679325, India
Direct Phone: +91 85900 70711 / +91 90373 13401
Email: askme@elevatexnow.com
Operating Hours: Monday to Saturday, 9:00 AM â 6:30 PM IST