Cancellation & Refund Policy

Last Updated: October 2026 | Effective Date: Immediately

OPERATING ENTITY & MERCHANT DETAILS:
Trade Name: ELEVATEX NOW BUSINESS SERVICE
Constitution of Business: Proprietorship
Proprietor: MUHAMMED SHABEEB M
GSTIN: 32AUIPM1506B1ZC
Authorized Payment Partner: Razorpay Software Private Limited
Corporate Office: T1, F1, HiLite Business Park, Kozhikode (Calicut), Kerala — 673014, India
Registered Office: No 15/83B, Kozhisseri Building, Madu Road, Pallippadi, Mannarmala, Vettathur, Malappuram, Kerala — 679325, India
Support & Grievance Email: askme@elevatexnow.com | Phone: +91 85900 70711 / +91 90373 13401

At ELEVATEX NOW BUSINESS SERVICE ("ElevateX Now", "we", "us", or "our"), customer satisfaction and ethical business transparency are paramount. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are granted for our custom software development, mobile application engineering, digital marketing, corporate branding, and startup incorporation services.

⚡ Official Turnaround Timeline for Approved Refunds

Once a refund request is reviewed and approved by our finance desk, the refund amount will be credited back to the customer's original payment source (credit/debit card, net banking, UPI, or bank account) via our payment gateway partner Razorpay within 5 to 7 working days.

1. Service Scope & Customized Work Nature

ElevateX Now Business Service provides customized, bespoke professional services including:

Custom Web Application & SaaS Cloud Software Engineering
Native & Cross-Platform Mobile Apps (iOS & Android)
Performance Marketing, Meta Ads & Google Ads Campaign Management
Startup Incorporations (Pvt Ltd, LLP, OPC, MSME Udyam, GST)
Intellectual Property & Trademark Filing Assistance
Brand Identity & UI/UX Product Design

Because our engineering and advisory services require substantial allocation of senior developer hours, server compute, creative talent, and statutory government disbursements, refund eligibility is tied to project progress and milestone deliverables as described below.

2. Cancellation Policy

Clients may request project cancellation under the following conditions:

Before Project Kickoff (Within 24 Hours of Payment): If a cancellation request is submitted in writing before any technical kickoff, developer onboarding, architectural design, or statutory filing has commenced, a 100% full refund will be issued, minus any nominal payment gateway transaction processing charges (2-3%) levied by payment networks.
Milestone-Based Software & Mobile App Projects: Custom software contracts are divided into defined milestones (e.g. Discovery & Wireframes, Frontend Prototyping, Backend API Integration, Final QA & Deployment). A client may cancel work for any subsequent unstarted milestone by providing a 7-day written notice via email to askme@elevatexnow.com. No payment will be due for uncommenced future milestones.
Digital Marketing & SEO Monthly Retainers: Monthly marketing retainers can be cancelled at any time by giving a written notice at least 7 calendar days before the start of the next monthly billing cycle. The cancellation will take effect at the end of the current paid billing period.
Cancellation by ElevateX Now: We reserve the right to cancel or pause a project if the client fails to provide mandatory project assets/credentials after 30 days of written notice, or engages in unlawful/unethical practices. In such cases, an itemized pro-rata refund for unworked hours will be issued.

3. Refund Eligibility by Service Category

Custom Software & Mobile Application Development

Payments made for completed and approved project milestones are non-refundable, as deliverable code, design assets, and architectural IP are transferred to the client. If cancellation occurs during an active milestone, the refund will be calculated on a prorated basis based on verifiable hours worked and delivered code modules up to the date of cancellation.

Performance Marketing & Ad Management

Service retainer fees for ad setup, optimization, and reporting are non-refundable once the monthly cycle has begun. Third-party ad spend paid directly to ad platforms (Meta/Facebook, Google, TikTok, LinkedIn) is governed strictly by those platforms' billing policies and is non-refundable by ElevateX Now.

Startup Registration, MCA & Trademark Filings

Statutory government fees (including MCA challan fees, Registrar of Companies stamp duty, and Trademark Registry government filing charges) paid directly to the Government of India or respective authorities are strictly non-refundable once challans are generated or applications filed. Professional service fees paid to ElevateX Now may be refunded if the filing process has not yet been submitted to the government portal.

4. Non-Refundable Expenses

The following costs are non-refundable under all circumstances:

Third-party cloud infrastructure, domain name purchases, SSL certificates, or software licenses purchased on behalf of the client.
Statutory government challans and fees paid to the Ministry of Corporate Affairs (MCA), Goods and Services Tax (GST) department, or Controller General of Patents, Designs and Trade Marks (CGPDTM).
Third-party API subscriptions (e.g. OpenAI, Twilio, AWS, Supabase, SendGrid).
Milestones formally reviewed, approved, and signed off by the client.

5. How to Request a Refund or Cancellation

To initiate a refund or cancellation, please follow this simple procedure:

Send an official email to askme@elevatexnow.com from the email address registered on your contract or invoice.
Use the Subject line: Refund Request / Cancellation — [Your Invoice/Project ID].
State the exact reason for the refund or cancellation and provide your bank/UPI payment transaction reference.
Our grievance desk will acknowledge your request within 24 business hours.
Upon technical and account review (within 2-3 business days), if the refund is approved, our finance department will trigger the refund immediately through the Razorpay Payment Gateway.

6. Refund Processing Method & Turnaround Time

All refunds are processed strictly back to the original payment method used during the initial transaction (Credit Card, Debit Card, Net Banking, or UPI ID via Razorpay). We do not issue cash refunds.

Net Banking / UPI: Reflects in your bank account within 2 to 5 business days.
Credit / Debit Cards: Reflects on your card statement within 5 to 7 working days, subject to your card issuer bank's standard settlement cycle.

7. Dispute Resolution & Chargebacks

We encourage clients to contact us directly to resolve any service discrepancies amicably. In the event of an unjustified chargeback initiated without prior communication, ElevateX Now reserves the right to suspend active software deployments, API keys, or project access until the matter is resolved in accordance with our Terms of Service.

8. Contact Information for Refund Support

For any questions regarding cancellations or refunds, please reach out to our dedicated support desk:

ELEVATEX NOW BUSINESS SERVICE
Attention: Muhammed Shabeeb M (Proprietor)
Corporate Office: T1, F1, HiLite Business Park, Kozhikode (Calicut), Kerala — 673014, India
Registered Office: No 15/83B, Kozhisseri Building, Madu Road, Pallippadi, Mannarmala, Vettathur, Malappuram, Kerala — 679325, India
Direct Phone: +91 85900 70711 / +91 90373 13401
Official Support Email: askme@elevatexnow.com
Support Desk Hours: Monday to Saturday, 9:00 AM – 6:30 PM IST